FESTIVE SEASON TERMS & CONDITIONS

 

FESTIVE SEASON TERMS & CONDITIONS

You will find all the terms and conditions for festive bookings. The below Terms and Conditions will apply to your booking. Please read through these and let us know if you have any questions or concerns.

 

DEPOSITS & PAYMENTS

To confirm a festive booking, we require a minimum deposit of £15 per person excluding children. For Christmas Day booking, we require a minimum deposit of £25 per person excluding children.

This secures the booking and is redeemable against your bill on the day of your booking. Deposits can be paid by BACS or card via a secure online payment link, or in person at the venue. Any bookings which have not confirmed after 14 days will be released without further notification.

 

For functions, events and large table bookings full payment for your drinks and meal is payable before the booking date, or on the day if agreed with venue prior to the booking.

 

PAYMENT

It is the responsibility of the party organiser to collect all monies owed and full payment must be made either before or on conclusion of the booking.   We regret that should your party size decrease in numbers, payments (including deposits) cannot be offset against food, drinks or accommodation.

 

CANCELLATIONS

Sometimes things don’t always go to plan, and we understand this. However, if you do need to cancel your booking, please let us know as soon as possible. If you have paid a deposit unfortunately, we are unable to offer a refund or transfer your deposit if the cancellation is made less than a week prior to your booking. If we are unable to host your booking due to government guidance, we will refund your deposit in full.

Update to the Cancellation Policy 14/12/2021

Cancellation made more than seven (7) days and further will receive a full refund. Cancellations made within seven (7) days to forty-eight (48) hours of the arrival are non-refundable, deposit can be transferred to an alternative date. Deposits are held until the 1st February 2022, and can be redeemed from the 1st until 31st January 2022. Unfortunately, cancellation made within forty-eight (48) hours of arrival are non-refundable and non-transferable

 

PRE-ORDERS & MENU CHOICES

As Christmas is a very busy time, we need a full pre-order for all food bookings at least a week before your booking date, with guest names next to their food choices. If you have made your booking less than 3 working days before the booking date, or if you have not submitted a pre-order within the time frames set out, we are unable to guarantee your menu choices, but will always do our best to accommodate them.

 

We will send you a pre-order link to place and manage the pre-orders for you and your guests. Please let us know of any dietary requirements or allergies when you submit your food order so we can plan accordingly. If you need information on allergens, please ask and we will be happy to provide this information.

 

SERVICE CHARGE

Please note that a discretionary 10% service charge will be applied to your bill.

 

ENTERTAINMENT

In the event that we have provided entertainment, we have done so in good faith and cannot not be held responsible for any changes beyond our control.