Liberation Group Inndulgence Club Terms and Conditions
Below outlines the terms and conditions of the Liberation Group Inndulgence Club (LGIC), including our Data Protection statement. If you have any queries about any of them, please get in touch with us.
Data Protection Statement
We would like to use the details from your Liberation Group Inndulgence Club (LGIC) membership, along with the data on how you use your card and what you buy in our pubs and inns, to help us improve our services and send you offers and promotions for things we think will interest you.
If you decide you would no longer like to receive these, you can amend your preferences by clicking on the link at the bottom of your latest email from the Inndulgence Club.
The LGIC card is issued by and remains the property of the Liberation Group, which reserve the right to decline issue or withdraw the card or points at any time. The Liberation Group can alter and amend the terms and conditions of operation of the LGIC card or terminate the scheme at any time without notice.
All participants must be aged 18 years or over.
The LGIC card and its points are non-transferable and can only be used by the person it was issued to.
Members may be removed from the scheme at any time at the discretion of the Liberation Group.
A member’s LGIC card can only be used at designated Liberation Group pubs, bars and eateries and other promotional partners who, from time to time, may be part of the scheme. For a list of participating pubs, head to liberationgroup.com/pubs.
The LGIC card cannot be used as a credit card or guarantee card at any time.
To earn points for a transaction in our pubs & inns, the LGIC card must be presented at the point of purchase.
If a member forgets their LGIC card, they must present a validated receipt within a month of their visit to be able to claim their points. Please email missing receipts to email@example.com.
Points will be given for purchases made on food, over the bar and accommodation.
The Liberation Group reserve the right to exclude any products from the scheme.
For every £1.00 spent on food and accommodation, five LGIC points will be awarded to the member’s LGIC card.
Please allow 7 working days for points from accommodation to be uploaded to a LGIC card.
For every £1.00 spent on any drinks, two LGIC points will be awarded to the member’s LGIC card.
Members must spend at least £1.00 in a single transaction for the transaction to qualify for points.
These points can be altered at the discretion of the Liberation Group.
One LGIC point is equal to one penny upon redemption. The Liberation Group reserve the right to vary the rate at any time. Where points can be earned at our partner companies, other terms and conditions may apply. Please check with our partners for further details.
Once a LGIC member has collected 500 points, it will automatically be converted to £5.00 credit on their membership account. This may be spent in whole or part against any transaction. To redeem credit, the card holder must be present.
For every 500 points collected, the member receives £5 credit until they reach £100 credit on their card. Once the member has reached £100 credit on their card, for every 5000 points collected, the member receives £50 credit.
If a member has not used their card or opened an email from us within 12 months, their LGIC card, points and membership will be written off and all personal information about them removed from our systems. This is an irreversible process.
If a member loses their card, members must inform the LGIC immediately by emailing firstname.lastname@example.org. We will then issue a new card to the address held on file and the old card will be cancelled.
The Liberation Group shall not be liable for points that are redeemed between the time the card is lost and receipt of a member contacting us for a replacement card.
In the event we suspect fraudulent activity on a member’s card, the card will be suspended and we will contact the member via email to investigate and resolve the issue.
Registered LGIC card holders are able to find out their current points by going to loyalty.liberationgroup.com and logging in using their registered email address and password.
Any participating Liberation Group pub, bar or eaterie can produce the balance on a LGIC card via our till systems. Please ask a member of staff. (This may not be possible during busy periods.)
The Liberation Group Inndulgence Club card promoter is the Liberation Group, 19 Royal Square, St Helier, Jersey, JE2 4WA, Channel Islands.
By joining the LGIC, the member is pledging to be part of a community of like-minded, polite individuals. Any behaviour or communication deemed offensive, derogatory or abusive towards a member of the Butcombe/Liberation Group team, another member of the club, or a customer in a Liberation premises, will result in revoking their membership and suspending their card.
We hope our LGIC terms and conditions are helpful and clear, but if you have any questions, please get in touch.
Thank you for inndulging with us!